The purpose of these Terms of
Use is to set out the terms and conditions for using and browsing this Website.
all users who access the Website. By continuing to use this Website, you are
By continuing to browse the
Website and access the Services, you are assumed to have accepted these Terms
of Use unreservedly.
1) - DEFINITIONS
For the purposes of these
whether singular or plural, have the following meanings:
• “Administration”: the
Government of Monaco/Tourist and Convention Authority
• “Personal Data” / “Personal
Information”: any information relating to an identified or identifiable
individual (“data subject”). An “identifiable individual” is one who can be
identified, directly or indirectly, in particular by reference to an identifier
such as a name, an identification number, location data, an online identifier
or to one or more factors specific to the physical, physiological, genetic,
mental, economic, cultural or social identity of that individual.
• “Services”: the services
provided via the Visitmonaco website and which enable any User to access:
The online chat form,
Download of online documents and brochures.
• Website”: this
website at www.visitmonaco.com
• “User” or “You”: any
individual or legal entity using the Visitmonaco website and accessing the Services
provided by the Visitmonaco website.
2) - Purpose of the Visitmonaco Website
The Visitmonaco Website is intended to provide
tourist information, and to promote the Destination through various articles
and online blogs.
3) - Access to the Website
You access the Visitmonaco website at your own
discretion and at your own cost. In order to access and browse the Website, You
must have a sufficiently fast internet configuration and hardware.
The Administration cannot be held liable in the
event that the Services do not operate correctly, in the event that a
malfunction occurs or internet access is restricted or degraded.
The Services may be accessed freely and securely via the following URL https://visitmonaco.com
In the event that the Services are suspended or
unavailable, You may contact the Administration for information.
The Services must not be used in an improper or
You undertake to use the Services:
- fairly and in accordance with their intended purpose;
- at your exclusive liability.
not fraudulently access or remain in any part of the Visitmonaco Website,
delete or change data contained on the Visitmonaco Website, fraudulently place
data on the Visitmonaco Website, or alter the Visitmonaco or disturb its proper
to access and use the Visitmonaco Website via a secure connection or network.
You undertake to take all appropriate steps to protect your data and hardware
from infection by viruses or other forms of attacks. You are responsible for
the security of your data and network, which You use at your own risks.
aware of the risks involved in using the internet, such as hijacking, and You
accept the limitations and risks thereof.
To inform the
Administration of an error or correction, please write to the following email
4) - Intellectual Property
All rights attached to any content published on
this website are the exclusive property of the Administration, unless
specifically attributed to a third party. This includes, but is not limited to,
all texts, comments, titles, names, photographs, sounds, images, data,
drawings, animated sequences with sound, videos, functionalities and charts,
which are protected by copyright law applicable in the Principality of Monaco.
Any use, representation, transformation,
reproduction, adaptation or dissemination, in whole or in part, of any element
or content from this Website on any media and via any procedure is prohibited
and constitutes a criminal offence prosecuted by the Monaco courts, unless
express permission is obtained from the Administration.
Marks and/or logos owned by the Administration
and appearing on this Website are protected by statutory provisions applicable
in Monaco. Reproducing such marks and/or logos, either wholly or partially,
without the permission of the owner, constitutes a criminal offence prosecuted
by the courts of Monaco.
5) - Liability
You acknowledge and
agree that the Administration may not be held liable for the Visitmonaco
Website and Services, notably in the event of intrusion, alteration, theft of
data, or any use by a third party, which is illegal or causes prejudice to You
or to a third party. If You wish to inform the Administration of a mistake or
correction, You should send an email to the following address: firstname.lastname@example.org.
The Administration makes no guarantee, express
or implied, regarding the operation of this website and may not under any
circumstances be held liable for any damage, whether direct or indirect,
commercial or otherwise, or consequences that may result from an erroneous or
obsolete publication that may appear on this Website.
The Administration will endeavour to ensure
that the information published on this Website remains accurate and up-to-date,
but accepts no liability for any use made of information featured on the
The Administration does not guarantee the
continuity, accessibility or availability of the operation of this Website and
the associated services.
Users of the Visitmonaco Website are required
use the Visitmonaco Website and its services for any purpose other than those
provided for herein.
6) - Personal data protection
In accordance with applicable regulations on
the protection of personal data, information obtained through the Visitmonaco
Website is collected by the State of Monaco / Tourist and Convention Authority
(2, rue de la Lüjerneta – 98000 MONACO), hereinafter referred to as “the
Administration”, which acts as data controller.
Personal Data are processed for the purposes of
“Managing the Visitmonaco website”, which are as follows:
- Allowing browsing (cookies);
- Allowing persons to contact the Administration and referenced partners;
- Allowing users to communicate online with our hosts and to upload requests for information (form);
- Allowing the dissemination of tourist information (blogs, articles, etc.) ;
- Establishing statistics (Analytics).
The processing activity “Managing the
Visitmonaco Website” forms part of the roles carried out by the Administration
(DTC). It is justified by:
- The consent of the person concerned;
- The pursuit of legitimate interests by the Administration: to enable the Administration to promote the destination and publish tourist information.
This information is retained only for as long
as necessary for the aforementioned purposes, and notably:
- In the case of cookies: 13 months maximum.
- The data processed as part of the Visitmonaco Website’s services and features is intended for the Administration only, and is not passed to third parties for commercial or advertising reasons.
Recipients of Personal Data are:
- Specially authorised personnel of the Administration, which operates the Visitmonaco website;
- Authorised personnel of the “chat” provider when submitting the information request form.
Audience measurement cookies cause technical
data (e.g. IP address) to be sent to the United States, a country which does
not have adequate protections. In order to work, certain cookies require
technical data to be sent to organisations based in the United States (Google
Analytics). However, the organisations concerned have introduced guarantees to
ensure that personal data is protected. These include adopting data protection
policies and appointing data protection officers. Some have also adopted
ISO27001 certified management systems such as Google, notably for Google
Upon accessing the Visitmonaco Website, a
cookie notice is displayed informing You of the different cookies placed on the
Website and inviting You to manage cookies. By consenting to cookies being
stored on your terminal by Google, You agree that the data required for these
cookies to work may be sent to the United States. If You do not want these
cookies to be stored on your terminal, You may simply refuse them.
When submitting a contact form (chat), You will
be asked to provide certain required information (e.g. your email address for
sending replies). If required information is not provided (i.e. fields marked
with a * in registration forms), we will not be able to provide the service.
In accordance with applicable statutory
provisions on the protection of Personal Data, you have the right to access,
rectify, and delete your Personal Data, to object to the processing of your
Personal Data, and the right to restrict processing or portability of your
To exercise these rights or if you have any
other questions about the way your Personal Data are processed for the
Visitmonaco Website, please write to the following addresses (providing proof
of your identity):
By email: email@example.com, or
clearly stating the purpose of your request:
Direction du Tourisme et des Congrès de la Principauté de
2 rue de la Lüjerneta, Fontvieille
To ensure our reply remains confidential and is
addressed only to the data subject, you may be asked to provide proof of your
You may also withdraw your consent at any time,
for the various services and features offered by the Visitmonaco Website:
Chat: by exercising your rights
as indicated above.
Cookies: You can update your
browser’s settings at any time via the link at the bottom of each page of the
If, having contacted the Administration and
exercised your rights, You believe these rights have been infringed, You may
file a claim with the Monegasque data protection authority CCIN: www.ccin.mc.
7) - Hyperlinks
The creation of hyperlinks to this Website or
referral to other external websites via this Website are subject to prior
approval from the Administration. The Administration reserves the right to
request the deletion of any existing links which breach this condition.
The Administration’s Visitmonaco Website may
contain hypertext links to third-party websites. The Administration does not
control these websites and may not under any circumstances be held liable in
any way for the content published on these external websites.
The Administration may not be held responsible
for any damage or loss that may result from or be connected with the use of
these external websites. Users of this Website use such third-party websites at
their own liability and risks. The Administration accepts no liability
Users of this Website should contact the
Administration if a link fails to work correctly.
8) - Jurisdiction
disputes relating to the use of the Visitmonaco Website are subject to the laws
of Monaco and the exclusive jurisdiction of the courts of Monaco.
II) Purpose and processing of CRM data
1) - Presentation :
Tourist and Convention Authority uses a CRM to centralise tourist data such as
contacts and events (Leisure, Business Tourism, Press, etc.). As part of its
role, the Tourist and Convention Authority is required to promote Monaco as a
destination, and facilitate the organisation of events in the Principality.
Purpose: Promoting Monaco as a
Functions: Managing contacts, Managing
tourism operations, Managing hotel room nights by period and sector, Storing
data on cruise stopovers, Managing travel and hospitality expenses managed by
the Tourist and Convention Authority.
2) - Personal data
course of its work, the Tourist and Convention Authority collects personal
data. The contact is informed that, pursuant to Act no. 1.165 of 23 December
1993 (amended) on the protection of personal data, information provided by the
user is required in order to respond to their query, and is intended for the
Tourist and Convention Authority (the data controller) for administrative and
promotional purposes. Certain information will be shared with our
representative offices and tourism partners (including those in countries
without adequate protections: Australia, China, Singapore, Brazil, India,
United States, Russia, Japan, Asia), then deleted after five years of
The contact is also informed that they have the right to access, oppose
and rectify their person data, by writing to the operator of the CRM system at
the following address: 2, rue de la Lüjerneta – 98030 Monaco Cedex or by email